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SMK Labs / Inquiry data

Inquiry Data Policy

We collect only the information needed to respond and assess a request. The initial inquiry row in the operational database is deleted through an internal procedure when its handling purpose ends; any row still present is automatically deleted 90 days after receipt.

Policy version ·
2026-09-01
Effective date ·
September 1, 2026

01 / Principle

Only what the request requires

At the user's request, we process the information needed to respond, assess, quote, and take steps before entering a contract. A form cannot be submitted unless its notice has been acknowledged.

02 / Forms

Purpose and fields by form

F-01

AI development and product inquiry

Purpose
Respond to, assess, and quote a paid AI development or product inquiry
Fields
Name, email, message, and optional area of interest

03 / Retention

Operational rows: delete at purpose completion, automatically at day 90 if still present

The initial inquiry row visible in the operational database is deleted through an internal procedure when its handling purpose ends; any row still present is automatically deleted 90 days after receipt. An earlier request sent to [email protected] also applies to that operational row. This does not mean disaster-recovery copies such as backups, snapshots, or WAL are deleted immediately; separate rules for those copies are not yet settled.

04 / Operations

Operational alerts use minimal identifiers

Alerts that tell the operator a request arrived use only identifiers needed for handling, such as the request number, request type, and creation time. The request itself is reviewed in the designated handling interface.

05 / Contracts

Contract-record rules are set separately before signing

If a contract is signed, the proposal or agreement separately defines the fields, retention basis, period, and deletion method needed to perform it. Until then, an initial inquiry record is not automatically reclassified as a contract record.

06 / Choice

Acknowledgment and deletion requests

You may decline to acknowledge the notice, but the form cannot be submitted because the information is needed to respond. Questions or requests for earlier deletion can be sent by email.

Email [email protected]
Inquiry Data Policy | SMK Labs